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Order Issue

Damaged Product

If you receive damaged products, please use the below form to contact us immediately for our support. Kindly provide the order number and attach the images of the damaged product.

Please note: the product must be in its original state with all tags and accessories (if any). Any products with signs of usage or damage due to your misuse/accident will not be accepted.

Incomplete Order/Wrong Product

We are sorry for this inconvenience. Kindly contact us immediately with the below form so we can resolve your issue asap.

Kindly provide us the order number and image of received items when contacting us.

Cancel an order

Our system processes your order immediately upon receiving it. Hence, it’s not possible to cancel the order. Kindly wait for the order to be delivered and apply the order return as in our Return Guides.

Change of Order

Our system processes y0ur order immediately upon receiving it. Hence, it’s impossible to change the order once placed.